Terms and Conditions – Royal Exclusive Nails and Spa
1. General Policy
By booking an appointment at Royal Exclusive Nails and Spa, you agree to comply with our terms and conditions. Our policies are designed to ensure a smooth and enjoyable experience for all clients.
2. Appointments & Cancellations
- We recommend booking an appointment in advance to secure your preferred time. Walk-ins are accepted based on availability.
- Clients must arrive on time. If you are more than 10 minutes late, your appointment may be rescheduled or adjusted based on availability.
- A 24-hour notice is required for cancellations or rescheduling. Failure to do so may result in a cancellation fee.
- No-shows may be subject to a charge or refusal of future appointments.
3. Service Guarantee & Refunds
- We strive for excellence, and client satisfaction is our priority. If you are unsatisfied with your service, please notify us within 48 hours for an adjustment.
- Refunds are not provided for services rendered. However, we will gladly correct any issues that fall within our service guarantee.
- Royal Exclusive Nails and Spa is not responsible for damage to nails after you leave the salon, such as chipping, lifting, or breakage due to improper aftercare.
4. Health & Safety
- We maintain the highest standards of cleanliness and sanitation. All tools and equipment are disinfected after each use.
- If you have any medical conditions, allergies, or skin sensitivities, please inform your technician before your service.
- We do not perform services on clients with contagious infections, open wounds, or fungal conditions for the safety of all clients and staff.
5. Payment & Pricing
- We accept cash, credit/debit cards, and digital payments. Personal checks are not accepted.
- Prices are subject to change without prior notice. Special promotions and discounts cannot be combined unless stated otherwise.
6. Gift Cards & Packages
- Gift cards are available for purchase and are non-refundable and non-transferable.
- Lost or stolen gift cards cannot be replaced.
- Gift cards and packages must be used within their valid expiration date.
7. Personal Belongings & Liability
- Royal Exclusive Nails and Spa is not responsible for lost, stolen, or damaged personal items. Please keep your valuables secure during your visit.
- We are not liable for any allergic reactions or adverse effects from nail products if the client has not disclosed allergies beforehand.
8. Right to Refuse Service
- We reserve the right to refuse service to anyone who exhibits inappropriate behavior, is disruptive, or violates our salon policies.
9. Photography & Social Media
- With your consent, we may take photos of your nails for marketing and social media purposes.
- Clients are welcome to take photos and tag us on social media!
By visiting Royal Exclusive Nails and Spa, you acknowledge and agree to these terms and conditions. We appreciate your understanding and look forward to providing you with an exceptional experience!